Ensure a successful outcome with our website care plans and maintenance.

Design, development and testing are complete and your website is live! However, before you celebrate, there are a few things you need to do in order to keep your website running smoothly. You need to plan for ongoing support and website maintenance.

We take care of your website security, website backups, website updates and other necessary website tasks to ensure that your website remains effective and thriving.

We can start immediately. Our website care plans include fixing your current WordPress issues.

All plans are subject to vat @20%

Built your own website in Wix, GoDaddy, Squarespace or similar and need rescued?

It is not uncommon for small businesses and start-ups to create their own websites using a DIY platform, but eventually, they need some professional help with it. What is common, however, is that they eventually outgrow their website's capabilities and need to upgrade to a more professional platform.

With our DIY website rescue service, we will help you improve your website's performance by rebuilding it from scratch in Worpdress using our 52-point diagnostic checklist. We'll also give it a refresh where needed, making sure that your site is running as optimally as possible.

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Questions? Here are some of the most frequent ones...

How long will it take to setup my care plan?

Once you sign up and provide login credentials, we’ll have your plan set up within 1-2 business days. Everything from speed improvements to security will be addressed by our team during on-boarding.

Do you manage WooCommerce websites?

Websites with advanced functionality like this require our Silverback Care Plan or above. They take more resources for us to manage, test and keep running smoothly. We want to have you on the right plan so we are able to dedicate what’s needed to keep your website secure, fast, and open for business.

What happens if my website goes down, is hacked, breaks, etc?

Our website care plans are preventative care, so we do our best to prevent anything from happening. However in the event that your website has a major issue, we will be there by it’s side communicating with the web hosting company on your behalf. We do not make guarantees that your website will not be hacked, but we will do everything within our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

How do strategy coaching calls work?

Email is our preferred form of communication and provides the quickest response. However, we know brainstorming and strategy works best on the phone or on a video call. These consulting calls are reserved for our Platinum care clients. These calls help websites achieve their goals and reach a broader audience. Many times clients use this time for online screen-share small updates or training.

Does it matter what hosting provider I'm using?

We’ll work with anybody regardless of their hosting provider. We realise that every website has different needs and that clients have different budgets and hosting requirements. We do run our own super fast, super secure servers and would love to discuss migrating you over to us (included in all plans). However sometimes the path of least disruption is the best and we’re happy to manage your website where it’s currently hosted.

What if I need significant work done on my website?

If you have an enhancement or task that requires significant work such as redesigns, page builds, and changing website functionality, we have supplemental development support blocks that you can purchase. Ask us for details.

Can I really cancel anytime?

Absolutely. We are laser focused on you and your website, so we would be sad to see you go but we know that financial needs weight on many decisions and don’t want lock anyone in. Request a cancellation via email and we will let you know what licenses you will need to purchase and will immediately stop the next payment.

My website wasn’t built by MediaGorilla, can I still be on a website care plan?

Although these plans are designed for sites that were built by us, we welcome clients who are looking for a long term partner with a professional and dedicated agency. We first like to do a Website Evaluation & Tune-up to become familiar with the website, how it was built and to fix issues that we find. With the evaluation we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly care plan. Based on your type of website, this Website Evaluation is a fixed 4-hour fee.

I have more than one website. Do you offer a discount for multiple websites?

If you have more than one website and you are on the Kong Care Plan or higher, you can add an additional website to your Website Care Plan for £75/month and share that plan’s benefits between your sites. This option is not available on Chimp, Silver or legacy care plans.

How does unlimited website tasks work?

Our Kong plan features unlimited done-for-you website tasks.  A 'website task' is anything that takes us around 30 minutes or less to complete. If a task request will take longer than 30 minutes to complete, we will let you know in advance.

We trust our clients to be reasonable with their requests. If the volume of requests is starting to stretch our friendship, we will let you know.

Tell me more about the Kong Plan website redesign/refresh?

With our Kong Care Plan, there is a built-in mechanism that every 36 months our Kong care plan clients qualify for a brand new website upgrade, designed and developed from the ground up. What this means is that you never have to buy a website again which is perfect for small to medium-sized businesses.

What is the Digital Marketing Analytics Suite?

A comprehensive reporting dashboard that gives you a clear overview of all your digital marketing activities performance such as website analytics, SEO, Google Local, pay-per-click advertising, email marketing, e-commerce, search rankings, your social media reach and followers, competition monitoring and much more.  


Has your web project stalled, crashed or disappeared?

Has your existing web developer run out of fuel, or changed flight path and never returned? Good news, our Gorilla Special Tactics team can save the day!

Get in touch and ask us about our FREE rescue package for web projects that are underway but have hit a wall.

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